Returns & Exchanges
Nanushka offers a sophisticated return process, allowing customers to return or exchange unworn items within 14 days of delivery to ensure complete satisfaction with our modern craftsmanship. All items must be returned in their original condition with all designer tags and security seals intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original Nanushka packaging and attach the pre-paid shipping label provided in your portal confirmation.
Dispatch the Shipment
Drop off your package at the nearest authorized courier location or schedule a complimentary collection through our logistics partner.
Quality Inspection & Refund
Once our atelier receives and approves the returned items, your refund will be processed to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing